Thank you for choosing Luxe Fête Social. We take pride in allowing our clients to experience flawless dinner party experiences. In order to better serve you, we kindly request you read and abide by the policies disclosed on this agreement.
Service Terms - Unless otherwise stated in the contract, the following terms apply to all orders. All contracted items are rentals. As the client, it is your responsibility to ensure the proper condition and prompt return of all rental items. A signed Rental Agreement is required from each client for each order. All clients are required to provide a credit card to be kept on file and Luxe Fete Social, Inc is authorized to process said card in the event that damage or loss occurs to items on the associated rental order.
Payment - Orders placed within 30 days of the dinner party must be paid in full upon confirmation by Luxe Fete Social. Orders placed more than 30 days before the dinner party must pay a 50% deposit upon confirmation with the remaining 50% deposit to be paid 30 days before the dinner date.
Changes - Any changes to an existing order must be made 10 days before the dinner date.
Cancellations/Refunds - Dinner cancellation notice must be given in writing via email to email@example.com prior to 16 days before the dinner date to qualify for a refund. If notice is given in less than 16 days before the dinner date, all services and products are non refundable with equivalent credit issued to reschedule on an available date.
Review Orders - Upon the Butler’s arrival to the dinner location, please verify that the items previously delivered match the packing list and your contract. In the event that you are missing a contracted item, please contact our office immediately. If you receive an item that is damaged and/or stained, please take a photo of the item clearly indicating the damage. Contact our office immediately to request a replacement item and to document the condition in which you received the item to release your liability for damage fees.
Local Deliveries - Your table setting rental order will be delivered the business day before your dinner and picked up the business day after your dinner. For example, if your dinner is on a Saturday or a Sunday, your rental items will be delivered on Friday and picked up on a Monday. If your dinner is on a Monday, your rental items will be delivered on Friday and picked up on Tuesday. You have two options for delivery/pick up window. 8:00 a.m to 12:00 p.m. or 12:00 p.m. to 4:00 p.m.
Late and Missing Item - Not returning the items on time may result in a late fee of up to three times (3x) the retail price. You will be notified of missing items once your initial return has been received, and a missing/replacement invoice will be issued at the time of this notice. Please contact us if you find any missing items that were not returned with your initial shipment. Failure to return items deemed missing from your shipment within 5 business days of the scheduled delivery will result in the charge of the missing/replacement fee to your credit card on file.
Damaged Items - Luxe Fête Social offers an optional Damage Protection Plan, which covers damages (such as that caused by mold, candle wax, burns, stains, etc) to rental items on a per-order basis. If clients would like to opt in to the Damage Protection Plan for their order, 4.5% of the total dinner order (pre-tax and delivery fees) will be added to the overall invoice. The Damage Protection Plan covers up to 25% of the total amount of the dinner order in damages. Any damages that exceed 25% of the dinner invoice will be charged to the credit card on file. (i.e: For a $1,000 dinner order, a protection fee of $45 (4.5%) will cover up to $250 in damage charges). Lost items (or items not timely returned to Luxe Fête Social) are not covered by the Damage Protection Plan and will be charged at three times (3x) the retail price.
Should you choose to decline the purchase of the Damage Protection Plan, damaged items will be charged at three times (3x) the retail price. You will be notified of damaged items once your return has been processed, and a damage/replacement invoice will be issued at the time of this notice. The amount will be charged to the credit card on file, which has been provided for damages and incidentals.